Return Policy
Right of Withdrawal
As a consumer, you have the right to withdraw from the contract of sale
of products without giving any reason within 14 calendar days from the
date of delivery of the products. To exercise the right of withdrawal,
you can inform the e-shop either by phone or email, expressing
your decision to withdraw from this contract in an explicit manner. You may also
use the withdrawal form provided in the e-shop, without
this being mandatory. To withdraw in due time, it is sufficient to send your
communication regarding the exercise of your right of withdrawal before the expiry of the
withdrawal period.
Return of products due to delivery error
In all cases in which products other than those sold are delivered, by type or
quantity, or a product is missing from your order, you have the right to
return the products you received and request their replacement with the
products you actually ordered. The return of the products must
be made within 14 calendar days of receipt.
Return of products due to
defects You have the right to return the products you purchased if they are
defective within 14 calendar days of receipt. In order to
determine whether the product is defective, it must be examined by the relevant
e-shop service. In case the product is found to be defective, a new product will
be sent to you free of charge.
Return of products due to change of mind
You have the right to return the products you purchased within 14 calendar
days of receipt if you change your mind. To return the products,
the following conditions must be met:
 The products must be in perfect condition, not
used and accompanied by their original packaging.
 The products must be accompanied by the proof of purchase.
Exclusion from the right of withdrawal
The right of withdrawal does not apply to the following products:
 Products that have been manufactured according to the specifications of the
consumer or have been altered or damaged during delivery.
 Products that are not suitable for return for reasons of hygiene or
health protection.
 Products that have expired.

Refund
In case of returning the products, the e-shop will refund the price that
you paid for the products within 14 calendar days of receipt. The
refund will be made in the same way as the
payment for the products was made.
Return costs
The return costs of the products are borne by the consumer, unless the products
are returned due to a delivery error or defect.
Return methods
You can return the products purchased in one of the following
ways:
 By sending the products by courier.
 By delivering the products to the e-shop store.
Contact
For any questions about the e-shop’s return policy, you can
contact our customer service department.